Crystal Cleaning by Lavina, Inc.
25 Years Experience
Do You Send Teams Of People In To Clean My House? ^
Under normal circumstances we will send a team of two thoroughly-trained housekeeper to clean your home. If it is an unusually large job, we may send more than two housekeepers. We do service all of Hillsbourgh,pinellas and pasco counties
Do You Send The Same Person Every Time My Home Is Cleaned? ^
We try to, but that doesn't always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality cleaning service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.
Do We Have To Sign A Contract? ^
No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our house cleaners are paid for each home they clean - a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.
What Time Will The Maid Be At My Home? ^
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want your cleaning services to leave a house before it is completed in order to keep an appointment with another customer.
Do You Carry Insurance For Damage? ^
While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1000, whichever is less.
Do You Provide The Cleaning Supplies Or Do We? ^
The choice is yours. We realize that most customers already have cleaning supplies and basic cleaning equipment (vacuum, broom, mop) in their home. Our fee is based on using your cleaning supplies, but if you would rather us provide them we are happy to do so. We can provide you with a list of Suggested Products if you are going to provide the supplies, however, we are not liable for any damage caused by your cleaning supplies (ex. bleach on carpet).
How Do You Get In My House If I Am Not At Home? ^
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a fee of $20 to compensate the maid service for their loss of time and driving expenses. We cover Clearwater and Tampa bay areas as well as pasco county.
Do I Have To Do Anything Before The Housekeeper Arrives? ^
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.
What If My Cleaning Is Scheduled On A Holiday? ^
We will contact you to reschedule your appointment.
What If I Need To Reschedule An Appointment? ^
Please call our office at least 48 hours in advance.
How Should I Pay For The Service? ^
We require the payment before we begin cleaning. If you are not going to be at home when we arrive, please leave a check made payable to our maid service on the kitchen counter along with the cleaning supplies you want us to use.
Do You Check The Backgrounds Of Your House Cleaners? ^
Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have a minimum of 4 verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.
Why Does The First-Time Cleaning Cost More? ^
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.
What About My Pets? ^
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.
About Crystal Cleaning Services by Lavina
What Our Customers Are Saying About Us
"I just have to tell you how delighted and pleased John and I are with how clean our home is. The house was perfectly clean. I know the girls worked very hard and we really appreciate all their hard work.
We really love how clean the girls got the refrigerator and freezer, the china hutch, pantry and especially the lanai.
We are so very happy that we discovered your company."
by Janet & John Lands
Hello my dear friends! Fernando called me last night to give me the good news about the dryer. I am so very grateful for your kindness :-) It has been on the TO DO list for a very long time but simply there has been no budget for it... 2008 was a tough year (I am sure for you guys as well) and 2009 is not coming any better. I have not been able to visit Fernando as much due to the economics and also my back problems/surgery so your help and care towards him has meant the world to me! At least I know his clothes are cleaned and ironed and his house is tidy and clear of dust.
He has been battling his allergies again so having his house cleaned weekly makes a world of difference to his health. He doesn't really have anyone from the family there that look out for him. He loves St. Pete and does not seem to mind but I am raised 'the old way' that you need to have your family around and worry constantly about him being so alone... I guess that is why God sent him (and I) good people like you!!! Anyway all that to say THANK YOU THANK YOU THANK YOU for this last deed and all the others you are constantly doing for him! God bless
by MGW
Crystal Cleaning by Lavina, Inc.
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